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Customer supportE-mail: fish@uax.cz
Phone: +420 731 574 676
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Customer support Company: UAX s.r.o.
Registered office: Bernartice nad Odrou, 131, postal code 741 01
Registered: in the Commercial Register of the Regional Court in Ostrava, Section C, Insert 34417
Date of registration: March 28, 2001
ID: 25874977
VAT number: CZ258749977
Account number: 262939210/0300
IBAN: CZ8303000000000262939210
BIC (SWIFT): CEKOCZPP
("UAX")
II.1. These GTC form an integral part of the binding terms of any contractual relationship between UAX and any of its Customers.
II.2. Customer means:
If the individual provisions of these GTC apply only to the Consumer or only to the Entrepreneur, this is explicitly stated in them. If "Customer" is indicated, the provisions apply to both the Entrepreneur and the Consumer.
II.3. These GTC, the contractual relationship and matters not regulated in these GTC or in the contractual relationship are governed by the relevant legal regulations of the Czech Republic, in particular Act no. No. 89/2012 (Civil Code) excluding conflict-of-law rules in international relations.
II.4. “Internet shop” to which these GTC apply means an internet shop at https://www.uax.cz, operated by UAX.
UAX says
a) Postage discount:
b) Loyalty program:
The discount is loaded to registered Subscribers who have completed registration and agree to receive the UAX newsletter. By unsubscribing from the UAX newsletter, the Subscriber automatically leaves the loyalty program and the discount of the Loyalty Program is not included. Each closed (shipped) order that is paired with a user account is included in the turnover. Turnover is a list of all closed (shipped) orders placed from May 1, 2019 and is valid indefinitely for the period of registration in the loyalty program.
Loyalty program turnover and discount table
| Turnover | Discount |
| 0 € - 9999 € | 0% |
| 10000 € - 16999 € | 3% |
| 17000 € - 24999 € | 5% |
| 25000 € - 34999 € | 7% |
| 35000 € - more | 10% |
Promotions from the Loyalty Program do not apply to promotional and sale goods, which are marked as such, but these goods are also included in the total turnover.
Discounts apply only to goods, shipping and packaging are not included in the loyalty program.
If the value of the gift card (discount code) is higher than the value of the order to which the gift card (discount code) is applied, the overpayment will not be refunded.
The customer chooses a form of payment before completing the order, with UAX accepting the following payment terms:
For foreign purchases, it is possible to pay only by credit card, bank transfer or Pay Pal, with the exception of Slovakia, where the goods can be sent cash on delivery using the PPL service.
UAX does not provide discounts provided by discount portals.
The customer chooses how to pick up the goods before completing the order, and UAX offers the following options:
The consumer may exchange the goods only if the purchased goods are delivered to UAX, which are unused and undamaged, with a copy of the invoice and a completed exchange protocol to the company's registered office within 14 days, with a copy of the invoice clearly stating "Request for exchange of goods "and the indication of the refund requested, ie color and size. The exchange will be carried out as soon as possible, of which the Consumer will be informed by e-mail or telephone. The right to return goods under this Article does not apply to goods made at the request of the consumer (tailoring, adjustment of length and dimensions).
In the case of returning goods, the consumer has the right to a refund of postage costs in the cheapest option of delivery of goods offered by UAX.
In the case of exchange or return of goods, the customer is not entitled to a refund of postage associated with the shipment of goods delivered to the entrepreneur (UAX).
The buyer is not entitled to return the goods or the purchase price made to order through a custom e-shop associated with a particular brand.
IX.1. The customer is entitled to claim for a defect that occurs in the goods within 24 months of receipt. Defect elimination is carried out in accordance with the type of goods in accordance with § 2169 et seq. Disciple. No. 89/2012 Coll. (Civil Code).
IX.2. The Customer first informs the UAX customer department at the e-mail address fish@uax.cz or at the telephone number +420 731 574 676 and then sends the claimed goods about the exercise of the right arising from defective performance. back with a copy of the invoice for the goods, a completed report on the exchange or return of the goods, a description of the defects and a description of how the defect arose and the required method of resolving the elimination of defects. Upon receipt of the goods, UAX will confirm to the Customer in writing when the Customer has exercised the right to defective performance, as well as the method of repair and its duration.
IX.3. The customer is obliged to ensure sufficient transport packaging and acknowledges that in the case of insufficiently protected goods during transport, the exercise of the right from defective performance may not be recognized.
By concluding a contractual relationship, the Customer gives UAX the consent of UAX, s.r.o. to use personal data. Based on this information, the Customer will be informed about news and discounts on the UAX e-shop. All personal data will be considered strictly confidential and will be handled in accordance with Act No. 110/2019 Coll., And in no case will it be provided to any third party. UAX takes care to ensure maximum protection of the data provided by the customer so that this information cannot be misused in any way.
By concluding a contract for the implementation of experience printing, the buyer provides consent, without further notice, to the free use of his image or likeness as part of any image recording, transmission or production of the service for commercial or promotional purposes within the meaning of § 84 of Act no. No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”), as part of the display of all or part of the service by UAX and / or its contractual partners. Consent to the use of an image or likeness under this provision is granted to UAX Buyer and its contractual partners for an indefinite period, and Buyer is entitled to revoke such consent, unless this revocation is justified by a substantial change of circumstances or other reasonable reason. paragraph 2 of the Civil Code for damage caused to him as a result of revocation of consent.
Buyer further acknowledges that, as part of the experiential printing service, audio and / or video recordings may be made for press, radio, television or similar news purposes. The Buyer acknowledges that the acquisition of these records does not require his consent within the meaning of § 89 of the Civil Code, if these records are used in a reasonable manner and if such use is not contrary to his legitimate interests.
By concluding the contract, the buyer gives consent to the use of his personal data for marketing purposes, in particular for sending information about the services provided by UAX.
XI.1. These GTC come into force and effect on 01.06.2021.
XI.2. These GTC are prepared in Czech and English and all contractual relations between UAX and the Customer can also be concluded in Czech and English.
XI.3. These GTC cancel all previous agreements between UAX and the Customer in any form with effect and effect from the date of their effectiveness.
XI.4. The customer was duly acquainted with these GTC when accessing the UAX portal for ordering goods, and confirmed that he understood them and unconditionally agrees with such modified mutual rights and obligations.
XI.5. Legal relationships arising from contractual relationships entered into before the effective date of these GBTC are governed by the agreements in question and the effects of these GBTC are excluded unless the parties agree otherwise.
>XI.6. The buyer hereby assumes the risk of a change of circumstances within the meaning of § 1765 para. 2 of the Civil Code.
The wording of the terms and conditions may be amended or supplemented by UAX. This provision shall not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.
In Bernartice nad Odrou on 01.6.2021
UAX s.r.o.
Bernartice nad Odrou 131
741 01 Czech republic
ID: 25874977
TAX ID: CZ25874977
